Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, offering best-in-class service both in-store and remotely to ensure clients feel valued from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating a desire to exceed expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information to understand preferences and customize service accordingly
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevated selling skills, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner while maintaining a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective across all transactions including exchanges, returns, and repairs
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Proactively attend training to develop insights into product knowledge and selling techniques
• Stay current with fashion trends, competitor offerings, and client segmentation strategies
• Combine styling knowledge with the ability to recommend products that best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Participate actively in store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Contribute to visual merchandise displays according to Gucci visual standards
• Maintain company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration amongst colleagues
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• Strong communication and interpersonal skills
• Ability to adapt to different clients and complex situations
• Capacity to work effectively in a fast-moving, dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of driving sales results and building strong client relationships.

Education

High school diploma or equivalent; additional fashion or luxury retail education preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.