- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
The Client Advisor represents Gucci, builds lasting client relationships, delivers personalized service across in-store and remote channels, and drives individual and collective sales. The role also supports product presentation, stock and store operations, with a schedule that includes evenings, weekends, and holidays.
Role & Responsibilities
- Build strong client relationships and deliver elevated, personalized service in-store and remotely, fostering repeat business and brand loyalty.
- Discover clients’ needs and aspirations, create rapport, and exceed their expectations with thoughtful service.
- Recruit new clients, develop existing client relationships, and collect relevant information to tailor service to client preferences.
- Use in-store technology to create a smooth, relevant client experience and share useful insights on local lifestyle trends, including theatre, arts, and travel.
- Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
- Deliver an exceptional client experience through hospitality, selling skills, luxury gestures, and product rituals.
- Use effective selling techniques and recommend products suited to client needs, including cross-selling and upselling.
- Promote virtual appointments and distance sales to create additional selling opportunities.
- Maintain a consistent “One-Gucci-Client” approach across purchase locations for exchanges, returns, repairs, and related transactions.
- Guide and inspire clients to make informed decisions and select the right products.
- Communicate openly and constructively with team members, collaborate, and propose effective solutions.
- Use Gucci and product knowledge, storytelling, and honest styling advice to support informed purchasing decisions.
- Attend training to build product knowledge and selling techniques.
- Stay current on fashion trends, competitors, products, campaigns, services, and client segmentation to identify suitable solutions.
- Combine styling knowledge with product recommendations that best serve the client.
- Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
- Participate in store operations, including stock maintenance and inventory.
- Follow policies and procedures, with a focus on loss prevention and operational excellence.
- Process POS transactions accurately and capture client information correctly.
- Maintain product displays in accordance with Gucci visual standards.
- Follow company grooming requirements and Gucci standards and policies.
- Maintain optimal sales-floor product levels in line with corporate policies and procedures.
- Manage general store administration and functionality.
Qualifications
- At least 2 years of luxury fashion sales experience, with an excellent track record; preferably in a similar role or customer service setting.
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
- High degree of ethics, professionalism, and integrity, with the ability to inspire trust and collaboration among colleagues.
- Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
- Deep knowledge of and passion for fashion and luxury.
- Excellent commercial awareness and client attitude.
- High flexibility and ability to adapt to different clients and complex situations.
- Strong communication skills.
- Ability to work in a fast-moving, dynamic environment.
Skills
Experience
At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Consultant», «Luxury Sales Associate», «Fashion Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.