Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing business growth
• Provide exceptional customer service by exceeding client expectations with comprehensive knowledge of Gucci products, history, and heritage in accordance with Gucci selling standards
• Drive and exceed individual KPI targets through outstanding customer service and sales quality
• Capture and maintain meaningful customer data using CRM tools to build relationships and personalize future client development opportunities
• Maintain an active, accurate, and organized client book, providing regular contact and appropriate follow-up on all transactions and client requests
• Discuss fashion trends and luxury market developments with clients, demonstrating genuine passion for fashion and luxury products
• Work collaboratively with colleagues, fostering open communication to ensure consistent, exceptional experiences and contribute to a positive working environment
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise
• Uphold visual display standards in accordance with Gucci visual merchandising guidelines
• Maintain a neat and organized stockroom and understock area
• Adhere to all Gucci image standards, guidelines, policies, and procedures

Qualifications

• 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting
• Proven ability to consistently achieve and exceed individual and store sales targets
• Demonstrated ability to build lasting relationships with customers and colleagues
• Excellent verbal and written communication skills with ability to manage multiple tasks simultaneously
• Strong organizational and follow-up skills
• Meticulous attention to detail and accuracy
• Team-focused orientation with desire to collaborate effectively
• Ability to thrive in a fast-paced, dynamic retail environment
• High flexibility and adaptability to diverse customer needs
• Bilingual proficiency in French and English (mandatory)

Skills

Experience

Minimum 3 years of luxury fashion sales experience, preferably in a similar client-facing role or customer service environment within the luxury sector.

Education

Bachelor's degree preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.