Gucci Client Advisor

About %s

Gucci, a maison of the Kering Group, stands as one of the world's most recognizable luxury fashion brands. Founded in Florence in 1921, Gucci has evolved into a global powerhouse known for its distinctive aesthetic, innovative designs, and commitment to excellence. The brand attracts a clientele that values craftsmanship, heritage, and forward-thinking creativity, positioning itself at the intersection of tradition and contemporary luxury.

Role & Responsibilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing business growth and profitability
• Deliver exceptional customer service experiences that exceed client expectations, demonstrating comprehensive knowledge of Gucci products, history, and heritage in accordance with brand selling protocols
• Drive and exceed individual key performance indicators through superior customer service and quality of sales
• Capture and maintain meaningful customer data within the company CRM system to build relationships and personalize future client development opportunities
• Maintain an active, accurate, and organized client book, initiating regular contact and providing appropriate follow-up on transactions and requests
• Discuss fashion trends and luxury market developments with clients, demonstrating genuine passion for fashion and premium products
• Collaborate effectively with colleagues to foster open communication and ensure a consistent, exceptional client experience in a positive working environment
• Maintain security standards to ensure the safety of customers, colleagues, and merchandise
• Uphold Gucci visual standards for product display and merchandising throughout the boutique
• Maintain cleanliness and organization of stockroom and backroom spaces
• Adhere to Gucci image standards, company policies, and all procedures

Qualifications

• Minimum three years of luxury fashion sales experience, preferably in a similar role or customer service environment
• Proven ability to achieve and exceed individual and store sales targets
• Demonstrated aptitude for building lasting relationships with clients and colleagues
• Bachelor's degree preferred
• Excellent oral and written communication skills in both French and English, with ability to manage multiple tasks simultaneously
• Strong organizational and follow-up capabilities
• Accuracy and meticulous attention to detail
• Team-oriented mindset with commitment to effective collaboration
• Ability to thrive in a fast-paced, dynamic retail environment
• High flexibility and adaptability to diverse clientele and business needs
• Availability for flexible scheduling including evenings, weekends, and holidays

Skills

Experience

Minimum three years of luxury fashion sales experience, preferably in a similar client advisor role or customer service setting within the luxury retail sector. Demonstrated success in meeting or exceeding sales targets and building durable client relationships is essential.

Education

Bachelor's degree preferred.

Workplace

Culture

Gucci cultivates a community of passionate individuals united by a commitment to breaking new ground in the fashion world. The brand fosters an inclusive, dynamic environment where Dream-makers collaborate to create exceptional experiences. The workplace emphasizes authenticity, creativity, and a shared dedication to upholding Gucci's legacy while embracing innovation and contemporary luxury.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.