Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals to develop the business.
• Deliver exceptional customer service by exceeding client expectations and demonstrating excellent knowledge of Gucci products, history and heritage, in line with the Gucci selling ceremony.
• Meet and exceed individual KPI goals through the highest standards of customer service and sales quality.
• Capture meaningful customer data using company CRM tools to connect with clients, build relationships and personalize future client-development opportunities.
• Maintain an active, accurate, neat and organized client book; contact clients regularly and provide appropriate follow-up on sales and client requests.
• Discuss fashion trends and developments in the luxury market with clients, demonstrating passion for fashion and luxury products.
• Collaborate with colleagues and foster open, constructive communication to ensure a consistent, exceptional client experience and contribute to a positive work environment.
• Maintain store security standards to protect clients, colleagues and merchandise.
• Help maintain product displays in accordance with Gucci visual standards.
• Keep the understock and stockroom neat and organized.
• Adhere to Gucci image standards and guidelines.
• Follow all company policies and procedures.

Qualifications

• At least 3 years of luxury fashion sales experience, preferably in a similar role or customer-service setting.
• A bachelor’s degree is preferred.
• Proven ability to achieve and exceed individual and store results and build lasting relationships with clients and colleagues.
• Excellent oral and written communication skills, with the ability to handle multiple tasks simultaneously.
• Strong organizational and follow-up skills.
• Accuracy and attention to detail.
• Team-focused approach and willingness to collaborate effectively.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility and ability to adapt to different clients.
• Willingness to work a flexible schedule based on business needs, including evenings, weekends and holidays.
• Ability to communicate in French and English is required.
• Qualified candidates must have proper authorization to work in Canada.

Skills

Experience

At least 3 years of luxury fashion sales experience, preferably in a similar role or customer-service setting.

Education

Bachelor’s degree preferred.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.