Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals while driving business growth
• Provide exceptional customer service experiences by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, heritage, and the brand's selling philosophy
• Drive and exceed individual KPI goals through outstanding customer service and quality sales execution
• Capture and maintain meaningful customer data within CRM systems to build lasting relationships and personalize future client development opportunities
• Maintain an active, accurate, and well-organized client portfolio with regular follow-up on sales and client requests
• Advise clients on fashion trends and developments in the luxury market, demonstrating genuine passion for fashion and premium products
• Collaborate effectively with colleagues to ensure consistent, exceptional service delivery and foster a positive workplace environment
• Uphold store security standards to protect customer safety, employee wellbeing, and merchandise integrity
• Maintain visual product displays in accordance with Gucci's aesthetic and merchandising standards
• Manage stockroom and back-of-house organization, ensuring cleanliness and proper inventory management
• Adhere to all Gucci brand image guidelines and company policies and procedures

Qualifications

• Minimum three years of luxury fashion sales experience, preferably in a similar client-facing role or customer service environment
• Proven track record of achieving and exceeding individual and store sales targets
• Demonstrated ability to build and maintain lasting client and colleague relationships
• Excellent oral and written communication skills with the ability to manage multiple tasks simultaneously
• Strong organizational and follow-up capabilities
• Exceptional attention to detail and accuracy
• Team-oriented mindset with genuine collaborative spirit
• Ability to thrive in a fast-paced, dynamic retail environment
• High flexibility and adaptability to diverse client preferences
• Fluency in both French and English (required)
• Willingness to work a flexible schedule including evenings, weekends, and holidays
• Valid work authorization for Canada

Skills

Experience

Minimum three years of sales experience in the luxury fashion sector, preferably in a comparable client advisory or customer service position within an upscale retail environment.

Education

Bachelor's degree preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.