Gucci Client Advisor
Join Gucci in Montreal as a Client Advisor, delivering exceptional service and embodying the brand's luxury values. Fluency in French and English required. Apply now!
Overview
Gucci, a prestigious name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and sustainability, fostering a dynamic and inclusive workplace where creativity and passion are at the forefront.
Role & Responsibilities
- Consistently achieve or exceed monthly and seasonal individual and store sales goals.
- Deliver exceptional customer service by exceeding client expectations and demonstrating in-depth knowledge of Gucci products and heritage.
- Drive and exceed individual KPI goals through superior customer service and sales quality.
- Capture and maintain meaningful customer data using company CRM tools to build relationships and personalize future client interactions.
- Maintain an organized client book, ensuring regular client contact and appropriate follow-up.
- Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
- Collaborate effectively with colleagues to ensure a consistent and exceptional client experience.
- Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in accordance with Gucci standards.
- Ensure the stockroom is neat and organized.
- Adhere to Gucci image standards and company policies.
Qualifications
- Minimum of three years of luxury fashion sales experience, preferably in a similar role or customer service setting.
- Proven ability to exceed sales targets and build lasting relationships with customers and colleagues.
- Excellent oral and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced and dynamic environment.
- Flexibility to adapt to different customers and work schedules.
- Fluency in French and English is required.
Skills
Experience
A minimum of three years of experience in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Workplace
This position is based in Montreal, Quebec, Canada, within easy reach of Montreal. Cerulean lists 28 open roles in Montreal. The broader Quebec area accounts for 46 active listings on Cerulean. In Canada as a whole, Cerulean currently features 212 open positions, with 8 posted this week.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment committed to inclusivity and accessibility.
Culture
Gucci fosters a culture of inclusivity, creativity, and innovation. As part of the Kering Group, Gucci is dedicated to sustainability and breaking new ground in the fashion industry, offering a collaborative and dynamic workplace where employees are encouraged to express their passion for fashion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.