Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Achieve sales objectives by building client connections with Gucci and delivering elevated service and a distinctive experience.
• Proactively engage clients in-store and remotely, establish strong relationships, and provide attentive service from first contact.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed their expectations through generous, thoughtful service.
• Recruit new clients and develop existing relationships to grow the client base.
• Use in-store technology to make each client experience smooth, pleasant, and relevant.
• Collect client information throughout the journey to understand preferences and personalize service.
• Enrich the client experience with useful insights into local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Deliver an exceptional, hospitality-led experience through selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a warm, natural, elevated manner while maintaining a client-centric approach.
• Recommend products suited to client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a One-Gucci-Client perspective across purchase locations and during exchanges, returns, repairs, and other transactions.
• Guide and inspire clients to make informed decisions and purchase the right product.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Use knowledge of Gucci and its products, storytelling, product expertise, and honest styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay informed about fashion trends, competitors’ products, campaigns and services, and client segmentation to identify appropriate solutions.
• Combine styling knowledge with product recommendations that best serve the client.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with attention to loss prevention and operational excellence.
• Process POS transactions accurately and capture client information correctly.
• Help maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Demonstrated ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Deep knowledge of and passion for fashion and luxury.
• Excellent commercial awareness and client orientation.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.