Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely while making each client feel valued and at ease from the first point of contact
• Deliver a personalized, client-centric experience that fosters strong and lasting relationships, driving repeat business and enhancing brand loyalty
• Build rapport with clients by discovering their needs and aspirations, demonstrating generosity and commitment to exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the client journey to customize service and understand individual preferences
• Create additional value by providing clients with useful insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results, maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through sophisticated selling skills, luxury gestures, and product rituals
• Select products that match client needs and benefits, effectively employing cross-selling and upselling techniques
• Promote virtual appointments and distance sales by proactively recruiting clients to generate selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective across all touchpoints, including exchanges, returns, repairs, and transactions
• Guide clients to make informed decisions and select products that best serve their individual preferences
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice grounded in deep fashion expertise
• Proactively attend trainings to develop expertise in product knowledge and selling techniques
• Stay current on fashion trends, competitor activities, client segmentation, and market developments
• Combine styling knowledge with an ability to offer products that best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all company policies and procedures with a focus on loss prevention and operational excellence
• Accurately process point-of-sale transactions and ensure precise capture of client information
• Contribute to upholding visual product displays according to Gucci's established aesthetic standards
• Maintain company grooming standards in accordance with Gucci policies and brand guidelines
• Ensure optimal product availability on the sales floor in alignment with corporate policies
• Manage general store administration and daily operational functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration amongst colleagues
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• High flexibility and ability to adapt to diverse clients and complex situations
• Strong communication skills across multiple contexts
• Ability to work effectively in a fast-moving, dynamic retail environment

Skills

Experience

A minimum of 2+ years of luxury fashion sales experience in a similar client-facing or customer service role, demonstrating a proven track record of driving sales and building strong client relationships in an elevated retail environment.

Education

High school diploma or equivalent required; further fashion, retail management, or business education is a plus.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.