Gucci Client Advisor
Join Gucci in Melbourne as a Client Advisor, representing the brand and delivering exceptional client service in the luxury fashion industry. Apply now for this full-time opportunity.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the globally renowned Kering Group, which encompasses a range of illustrious brands. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation are at the forefront. Employees are encouraged to excel in their roles and contribute to the brand's legacy of excellence.
Role & Responsibilities
- Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
- Develop and maintain a robust clientele through active engagement and communication.
- Deliver exceptional client service in alignment with Gucci Service Standards.
- Follow up on client inquiries and requests, including after-sales services.
- Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
- Engage in proactive learning to maintain product knowledge and stay informed about best sellers and new arrivals.
- Assist with cashiering, administrative duties, and inventory control.
- Ensure compliance with Workplace Health and Safety Policies.
- Utilize company tools and applications effectively.
- Adhere to all in-store Standard Operating Procedures and company policies.
Qualifications
- Previous experience in a similar role within a high-volume retail or service-based industry, preferably in the luxury sector.
- Customer service-oriented with a strong drive to meet and exceed sales targets and KPIs.
- Ability to work effectively in a dynamic, high-volume environment.
- Strong time management and prioritization skills.
- High attention to detail and a professional work ethic.
Skills
Experience
Experience in a high-volume retail or service-based industry, ideally within the luxury sector, is required.
Workplace
The successful candidate will be located in Melbourne, Victoria, Australia. 35 luxury roles are listed in Melbourne on Cerulean. Across the Victoria region, Cerulean lists 42 open positions — 2 listed in the past two days. Cerulean currently advertises 188 open roles in Australia, including 7 added in the last 48 hours.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.
Culture
Gucci fosters a culture of innovation and collaboration, encouraging employees to contribute to the brand's legacy of excellence. The workplace is dynamic and inclusive, promoting creativity and professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.