Gucci Client Advisor
Join Gucci in Melbourne as a Client Advisor. Represent the brand and provide exceptional service in a luxury retail environment. Apply now!
Overview
Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and luxurious fashion offerings. As part of Kering, a global leader in luxury, Gucci provides an inspiring and dynamic environment for employees to thrive and contribute to the brand's legacy of excellence.
Role & Responsibilities
- Achieve commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction, Units Per Transaction, Average Unit Retail, Cross Selling, and Conversion.
- Develop and maintain a robust clientele through active engagement and personalized service.
- Deliver exceptional client service in alignment with Gucci Service Standards, including proactive follow-up on client inquiries and after-sales services.
- Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
- Engage in continuous learning and training to maintain product knowledge and stay informed about best sellers and new arrivals.
- Assist with back-of-house operations, including cashiering, stock management, and inventory control.
- Ensure compliance with Workplace Health and Safety policies and report incidents as required.
- Utilize company tools and applications effectively and adhere to Standard Operating Procedures.
- Participate actively in company platforms and comply with Gucci and Kering policies.
Qualifications
- Previous experience in a similar role within high-volume retail or luxury service industries.
- Customer service-oriented with a focus on sales and exceeding KPIs.
- Ability to thrive in a dynamic, high-volume environment.
- Strong time management and prioritization skills.
- Attention to detail and a professional work ethic.
Skills
Experience
Previous experience in a similar role within the luxury retail or service industry is preferred.
Workplace
The successful candidate will be located in Melbourne, Victoria, Australia. 35 luxury roles are listed in Melbourne on Cerulean. Across the Victoria region, Cerulean lists 42 open positions — 2 listed in the past two days. Cerulean currently advertises 188 open roles in Australia, including 7 added in the last 48 hours.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.
Culture
Gucci fosters a collaborative and innovative workplace culture, encouraging employees to contribute to the brand's legacy of excellence. The environment is dynamic and supportive, promoting both individual and team success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.