Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from initial contact through post-purchase by delivering best-in-class service both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships through consistent engagement
• Leverage in-store technology to ensure each client experience is smooth, pleasant, and relevant to their preferences
• Collect and utilize meaningful client information throughout the customer journey to customize service and anticipate future needs
• Create value-added experiences by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely through effective techniques
• Provide exceptional client experiences through skilled hospitality, luxury service gestures, and comprehensive product rituals
• Select products matched to client needs and effectively execute cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales to expand market reach and create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistent service for exchanges, returns, repairs, and related transactions
• Guide clients to make informed purchasing decisions and select products best suited to their style and needs
• Foster open and collaborative communication with team members while proposing effective solutions to operational challenges
• Demonstrate deep product knowledge by engaging clients through storytelling, expert styling advice, and honest recommendations
• Actively attend product training sessions to continuously develop knowledge of collections and selling techniques
• Maintain awareness of fashion trends, competitor activities, and client segmentation to deliver strategic recommendations
• Combine styling expertise with the ability to offer curated product selections that best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all company policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to maintaining visual displays that align with Gucci's brand standards and aesthetic guidelines
• Follow company grooming and presentation standards in accordance with Gucci policies at all times
• Maintain optimal stock levels on the sales floor consistent with corporate policies and procedures
• Manage general store administration and support overall store functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with demonstrated track record of success
• Proven ability to drive and exceed individual and store sales results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with ability to inspire trust and collaboration
• Deep knowledge of and genuine passion for fashion and luxury sectors
• Excellent commercial awareness and client-centric mindset
• Strong communication and interpersonal skills
• Flexibility to work a full retail schedule including evenings, weekends, and holidays
• Ability to adapt to different clients and navigate complex situations with ease
• Ability to thrive in a fast-moving, dynamic, and high-pressure retail environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar client-facing or customer service role, preferably in a luxury retail environment with demonstrated success in achieving sales targets and building customer loyalty.

Education

High school diploma or equivalent required; post-secondary education in fashion, business, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.