Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued from the first point of contact through best-in-class service delivery both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections that demonstrate generosity and exceed expectations
• Develop client base by recruiting new clients and cultivating existing relationships to expand personal book of business
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences while collecting meaningful client information to customize service
• Create added value for clients by providing insights on local lifestyle trends including theater, arts, and travel opportunities
• Drive individual and collective sales results by maximizing selling opportunities both in-store and through remote channels
• Provide exceptional client experiences focused on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, managing exchanges, returns, repairs, and other transactions critical to positive client experience
• Guide and inspire clients to make informed purchasing decisions
• Foster open and constructive communication with team members, remaining collaborative and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to develop product knowledge and selling techniques
• Stay current with fashion trends, competitor offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with product expertise to best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance and inventories
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to upholding visual product displays according to Gucci visual standards
• Follow Company grooming standards and policies at all times
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with excellent track record, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
• Flexibility to work retail schedule including evenings, weekends, and holidays
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar retail or customer service role. Demonstrated track record of driving sales results and building lasting client relationships.

Education

High school diploma or equivalent required; some college or associate degree preferred.

Workplace

Compensation

The base compensation for this position is USD 18.47 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, Paid Time Off (PTO), 401(k) retirement plan, employee benefits program, incentive program based on individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.