Gucci Client Advisor

Overview

Gucci is a preeminent Italian luxury fashion House known for its creativity, craftsmanship and progressive design language. Operating globally as part of the Kering group, Gucci combines artisanal savoir‑faire with contemporary retail experiences and places emphasis on brand storytelling, innovation and a diverse workplace culture.

Role & Responsibilities

• Proactively engage clients in‑store and remotely to build deep, long‑term relationships and deliver a personalised, best‑in‑class luxury experience.
• Drive individual and store sales through consultative selling, cross‑selling and upselling while promoting virtual appointments and distance sales.
• Capture and maintain accurate client information and preferences to tailor service and contribute to clienteling databases.
• Present products through storytelling and expert styling advice, maintaining up‑to‑date product and trend knowledge to inform client recommendations.
• Participate in all store operations including stock maintenance, inventory tasks, POS transactions and adherence to loss prevention procedures.
• Uphold Gucci visual merchandising standards, company grooming policies and contribute to overall store administration and functionality.
• Collaborate constructively with team members, share solutions, and maintain a One‑Gucci client perspective across exchanges, returns and repairs.

Qualifications

• Minimum 2+ years of luxury fashion sales or high‑end customer service experience with a demonstrable track record of results.
• Proven ability to build and sustain client relationships and to exceed individual and store sales targets.
• High degree of professionalism, integrity and the ability to inspire trust and teamwork.
• Flexible availability to work retail schedules including evenings, weekends and public holidays.
• Strong communication skills, commercial awareness and the capacity to perform in a fast‑paced retail environment.

Skills

Experience

At least two years of experience in luxury fashion retail or an equivalent customer‑facing role, with a proven ability to drive sales, recruit and develop clients, and deliver elevated service both in‑store and remotely.

Education

High school diploma or equivalent; post‑secondary qualification in fashion, retail or hospitality is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 17.27 to USD 18 per hour.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), 401K; eligible employees may participate in an employee benefits program and an incentive program.

Culture

Gucci fosters a creative, inclusive and dynamic workplace that blends traditional Italian craftsmanship with contemporary innovation. As part of Kering, the House emphasizes diversity, ethical conduct and collaborative, client‑centric retail experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.