Gucci Client Advisor
Gucci Client Advisor — London (Heathrow Terminal 3). Full-time retail role delivering personalised luxury service and achieving sales targets.
Overview
Gucci is an iconic Italian luxury fashion house renowned for its craftsmanship, bold creativity and modern reinterpretation of heritage. The brand is part of the Kering Group, a global leader in premium apparel and accessories, and is recognised for its dynamic creative direction and global retail footprint.
Role & Responsibilities
- Achieve individual sales and service KPIs by leveraging available data and store systems to understand performance and identify sales opportunities.
- Maximise revenue through consistent cross-selling and upselling techniques tailored to client needs.
- Deliver an engaging, emotional and hospitality-led client experience that reflects Gucci’s service standards and welcome protocols.
- Proactively engage new and existing clients, cultivating strong relationships and ensuring each client feels valued from arrival.
- Provide personalised styling advice, combining product knowledge and mix-and-match expertise to create complete looks.
- Develop and expand a local and international client portfolio, actively recruiting and nurturing high-value clients.
Qualifications
- Some experience working within a high-end luxury/fashion brand or in high-end hospitality.
- Proven track record of meeting or exceeding sales targets and developing client relationships.
- Strong passion for and sound knowledge of Gucci and the luxury fashion sector.
- Ability to perform productively in a fast-paced, high-pressure retail environment.
- Fluent in English; additional languages are advantageous.
- Willingness to work varied hours and days, including weekends.
Skills
Experience
Some experience in luxury retail, fashion or hospitality is required, with demonstrable success in achieving sales targets and developing a client base.
Education
Secondary school diploma or equivalent; degree in fashion, business or hospitality is advantageous but not required.
Workplace
This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 17 posted recently. The broader England area accounts for 543 active listings on Cerulean, 18 of which are new. In UK as a whole, Cerulean currently features 570 open positions, with 19 posted this week.
Culture
Gucci fosters a creative, diverse and fast-paced workplace where craftsmanship and innovation are celebrated. The retail environment emphasises exceptional client service, collaboration and high performance, offering employees the chance to represent a globally recognised luxury house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.