Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

The Client Advisor represents Gucci, builds lasting client relationships and drives sales through personalized service, product expertise and cross-channel selling. The role also supports store operations, inventory, POS transactions and visual standards. The disclosed base rate is $16.90 per hour; eligible employees may participate in benefits and an incentive program.

Role & Responsibilities

• Build strong client relationships and deliver high-quality service in-store and remotely, making clients feel valued and at ease.
• Provide personalized, client-centric experiences that encourage repeat business and strengthen brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed their expectations.
• Recruit new clients and develop existing client relationships.
• Use in-store technology to deliver a smooth, relevant client experience.
• Collect client information and preferences throughout the client journey to tailor service.
• Enrich the client experience with useful insights on local lifestyle trends, including theatre, arts and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Deliver exceptional, hospitality-led client experiences through selling skills, luxury gestures and product rituals.
• Use effective, natural and warm selling techniques to drive sales and maintain a client-centric approach.
• Select products suited to client needs and use cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a One-Gucci-Client perspective across purchases, exchanges, returns, repairs and other transactions, regardless of purchase location.
• Guide and inspire clients to make informed decisions and select the right product.
• Communicate openly and constructively with team members, collaborate and propose effective solutions.
• Use Gucci and product knowledge, storytelling and honest styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay up to date on fashion trends, competitors, products, campaigns, services and client segmentation to develop suitable solutions.
• Combine styling knowledge with product recommendations that serve the client.
• Embody Gucci’s philosophy, values and lifestyle with an enthusiastic attitude.
• Participate in store operations, including stock maintenance and inventory.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information accurately.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Demonstrated ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High ethical standards, professionalism and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• In-depth knowledge of fashion and luxury.
• Strong commercial awareness and client orientation.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience.

Workplace

Compensation

The base compensation for this position is USD 16.90 per hour.

Benefits

Medical, dental and vision coverage; paid time off (PTO); 401(k); eligible employees may participate in an incentive program.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.