Gucci Client Advisor

About Gucci

Gucci is an iconic Italian luxury house and part of the Kering group, recognised for its fashion, leather goods and bold creative direction. The brand operates a global retail network and emphasises craftsmanship, storytelling and elevated client experiences across its boutiques and outlet locations.

Role & Responsibilities

• Act as a Gucci brand ambassador by delivering best-in-class, personalised service across in-store and remote interactions to deepen client relationships and drive repeat business.
• Proactively recruit and develop a client base through clienteling, virtual appointments and distance-selling initiatives to generate selling opportunities.
• Achieve individual and store sales targets using refined selling techniques, luxury gestures, product rituals, cross‑selling and upselling.
• Collect and maintain accurate client information in POS systems and CRM to personalise service and track preferences.
• Apply expert product knowledge and storytelling to guide styling and purchasing decisions while keeping abreast of fashion trends and competitor activity.
• Uphold Gucci visual standards, assist with merchandising and stock maintenance, and participate in store operations including inventories and loss‑prevention procedures.
• Accurately process POS transactions and ensure precise capture of client information; adhere to grooming, policy and operational standards.
• Attend product and sales trainings to continuously develop product knowledge and selling skills.

Qualifications

• Minimum 2+ years' experience in luxury fashion sales or an equivalent customer‑facing role with a demonstrable sales track record.
• Proven ability to meet and exceed individual and store sales results while building lasting client relationships.
• High degree of ethics, professionalism and the capacity to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule including evenings, weekends and holidays.
• Deep knowledge of and passion for fashion and the luxury sector, with strong commercial awareness and client focus.
• Excellent verbal communication skills and ability to adapt to complex client situations in a fast‑moving environment.

Skills

Experience

At least 2 years of luxury fashion sales experience or equivalent customer service experience with a proven ability to drive sales and cultivate high‑value client relationships.

Workplace

Compensation

The base compensation for this position is USD 16.90 per hour.

Benefits

Medical; Dental; Vision; Paid Time Off (PTO); 401K; employee benefits program; incentive program

Culture

Gucci fosters a creative, high‑energy retail culture that blends Italian craftsmanship with contemporary vision. As part of Kering, the brand emphasises inclusion, diversity and professional development while expecting a client‑centric, collaborative approach across its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.