Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with clients to establish strong relationships and deliver best-in-class service that makes clients feel valued from first point of contact, whether in-store or remotely
• Develop and expand client base through recruitment of new clients and cultivation of existing relationships, maintaining a 'One-Gucci-Client' perspective across all channels
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections while demonstrating generosity and exceeding expectations
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the client journey to understand preferences and customize service delivery
• Create added value through insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results while maximizing selling opportunities across all channels
• Provide exceptional client experience focused on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Employ effective selling techniques in a natural, warm, and elevated manner to drive sales and maintain client-centric attitude
• Select products matched to client needs and benefits, effectively using cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales to recruit clients and create additional selling opportunities
• Manage exchanges, returns, repairs, and other transactions with excellence to ensure positive client experiences
• Guide and inspire clients to make informed purchasing decisions about the right products
• Foster open and constructive communication with team members while proposing effective collaborative solutions
• Engage with clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Remain current on fashion trends, competitors' offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with ability to offer appropriate products to best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in all store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to upholding visual display of all products following Gucci visual standards
• Maintain personal grooming in accordance with Gucci standards and policies at all times
• Ensure optimal levels of products on sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with excellent track record, preferably in similar retail or customer service roles
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capacity to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in fast-moving, dynamic environments

Skills

Experience

Minimum 2+ years of luxury fashion sales experience with proven track record, preferably in similar Client Advisor, sales consultant, or premium customer service roles within luxury retail environments.

Education

No specific formal education requirements stated; knowledge of fashion trends, luxury industry, and brand heritage preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.