Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact through best-in-class service delivered in-store or remotely
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop and expand the client base by recruiting new clients while cultivating existing client relationships
• Leverage in-store technology to ensure each client's experience is smooth, pleasant, and relevant to their preferences
• Collect and utilize meaningful client information throughout the journey to understand preferences and customize service delivery
• Create added value by providing clients with insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences focused on hospitality and elevation through refined selling skills, luxury gestures, and product rituals
• Execute effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products matched to client needs and benefits, effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, managing exchanges, returns, repairs, and other transactions critical to positive client experience
• Guide and inspire clients to make informed purchasing decisions aligned with their best interests
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage with clients using storytelling, expert product knowledge, and honest styling advice to assist in making informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and contemporary selling techniques
• Stay current with fashion trends, competitor offerings, and client segmentation to deliver the most relevant solutions
• Combine styling expertise with the ability to offer products that best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in all store operations including stock maintenance, inventory management, and related administrative tasks
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Contribute to upholding the visual display of all products in accordance with Gucci visual merchandising standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion retail sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated ability to build and maintain lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with the ability to inspire trust and collaboration
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High adaptability to different client needs and complex situations
• Strong communication and interpersonal skills
• Ability to thrive in a fast-moving and dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail or customer service setting, with a proven track record of driving sales results and building client relationships.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.