Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from first contact through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance Gucci brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect and utilize meaningful client information to customize and personalize service delivery
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through hospitality, elevated service, luxury gestures, and product rituals
• Use effective selling techniques with warmth and natural elegance to drive sales and foster client-centric attitudes
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales opportunities to recruit new clients
• Maintain a 'One-Gucci-Client' perspective across all purchase locations, transactions, exchanges, returns, and repairs
• Guide clients to make informed purchasing decisions using product expertise and honest styling advice
• Foster open and constructive communication with team members while proposing collaborative solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Attend trainings proactively to develop insights on product knowledge and selling techniques
• Stay current on fashion trends, competitors, and client segmentation to offer optimal solutions
• Combine styling knowledge with product offerings to best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with enthusiastic engagement
• Actively participate in store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to visual display of all products in accordance with Gucci visual standards
• Maintain Gucci grooming standards and policies at all times
• Ensure optimal product levels on sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store results
• Demonstrated success in building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High adaptability to different client needs and complex situations
• Strong communication skills
• Ability to thrive in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of driving sales and building lasting client relationships.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.