Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients from first contact, delivering best-in-class service in-store and remotely while making clients feel valued and at ease
• Deliver personalized, client-centric experiences to foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections while demonstrating generosity and exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing ones through continuous engagement and relationship management
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and personalized
• Collect meaningful client information throughout the journey to understand preferences and customize service delivery
• Create added value for clients by providing insights on local lifestyle trends including theater, arts, travel, and cultural events
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience focused on hospitality, elevation, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions with care
• Guide and inspire clients to make optimal purchasing decisions aligned with their individual needs
• Foster open and constructive communication with team members, remaining collaborative and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitors (products, campaigns, services), and client segmentation to deliver best solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with enthusiastic engagement
• Actively participate in store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to upholding visual product display according to Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store results
• Demonstrated ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work effectively in a fast-moving and dynamic retail environment
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 2+ years of luxury fashion sales experience in a similar customer-facing or sales role, with a proven track record of driving sales results and building strong client relationships.

Education

No specific formal education requirement stated; however, a foundation in fashion, retail, or hospitality is advantageous.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.