Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from first contact through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections that demonstrate generosity and consistently exceed expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant to their preferences
• Collect and analyze meaningful client information throughout their journey to customize and refine service delivery
• Create and add value by sharing curated insights on local lifestyle trends, cultural events, and travel opportunities
• Drive individual and collective sales results by maximizing in-store and remote selling opportunities
• Provide exceptional client experiences through refined selling skills, thoughtful luxury gestures, and deep product knowledge demonstrations
• Employ effective selling techniques in an elevated, natural manner to drive sales while maintaining a genuine client-centric approach
• Select and recommend products matched to client needs and interests, expertly applying cross-selling and upselling techniques
• Proactively promote virtual appointments and distance selling by recruiting clients to create additional revenue opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and other critical transactions with care
• Guide and inspire clients to make informed purchasing decisions aligned with their style and lifestyle
• Foster open, constructive communication with team members, maintaining collaborative relationships and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling guidance to facilitate informed purchasing decisions
• Proactively attend trainings to deepen product knowledge and refine selling techniques
• Stay current on fashion trends, competitor activities, and client segmentation strategies to deliver optimal solutions
• Combine styling expertise with product knowledge to serve clients effectively
• Embody Gucci's philosophy, values, and lifestyle with genuine enthusiasm and authenticity
• Actively participate in all store operations including stock maintenance, inventory management, and receiving
• Adhere strictly to all policies, procedures, and loss prevention protocols
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Maintain visual displays and product presentation in accordance with Gucci brand standards
• Follow company grooming standards at all times in alignment with Gucci policies
• Ensure optimal product levels on the sales floor consistent with corporate guidelines and procedures
• Manage general store administration and facility functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated success in building and maintaining lasting relationships with clients and colleagues
• High degree of ethics, professionalism, and integrity with the ability to inspire trust and collaboration
• Deep knowledge and genuine passion for fashion and the luxury sector
• Excellent commercial awareness and client-focused mindset
• Strong ability to adapt to diverse client needs and complex situations with grace and flexibility
• Exceptional communication skills, both verbal and written
• Capacity to thrive in fast-moving, dynamic retail environments
• Flexibility to work a full retail schedule including evenings, weekends, and holidays
• Proficiency with retail point-of-sale systems and customer relationship management tools

Skills

Experience

Minimum 2+ years of professional experience in luxury fashion retail sales or high-end customer service, with a documented track record of exceeding sales targets and cultivating meaningful client relationships. Prior experience in a similar advisory or consultative sales role is preferred.

Education

High school diploma or equivalent required. Additional formal education in fashion, business, or hospitality is valued but not required.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.