Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact by delivering best-in-class service both in-store and remotely
• Deliver personalized, client-centric experiences that foster strong and lasting relationships, driving repeat business and enhancing brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop and expand the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant to their preferences
• Collect and utilize meaningful client information throughout the customer journey to customize service delivery and enhance personalization
• Create added value by providing clients with useful insights on local lifestyle trends including theater, arts, travel, and cultural events
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through refined hospitality, elevated selling skills, luxury service gestures, and mastery of product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and foster a client-centric attitude
• Select products matched to client needs and benefits, employing cross-selling and upselling techniques strategically
• Proactively promote virtual appointments and distance sales to recruit clients and create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistency across exchanges, returns, repairs, and all transactions
• Guide and inspire clients to make informed purchasing decisions that align with their needs and lifestyle
• Foster open and constructive communication with team members, maintaining a collaborative approach and proposing effective solutions
• Engage with clients using storytelling, expert product knowledge, and honest styling advice informed by deep Gucci brand and product expertise
• Proactively attend product trainings to gain and maintain insights on product knowledge and selling techniques
• Stay informed of fashion trends, competitor activities (products, campaigns, services), and client segmentation to deliver superior solutions
• Combine styling expertise with the ability to offer products that best serve each client's unique needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in all store operations including stock maintenance, inventory management, and visual presentation
• Adhere to all policies and procedures with a strong focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Maintain visual product displays according to Gucci brand standards and guidelines
• Follow company grooming standards and Gucci policies consistently
• Ensure optimal levels of products on the sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated success in building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• High adaptability to different client demographics and complex situations
• Strong communication and interpersonal skills
• Ability to thrive in a fast-moving and dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of achieving and exceeding sales targets and building strong client relationships.

Education

Not specified

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.