Gucci Client Advisor

Overview

Gucci is a globally recognised Italian luxury fashion House renowned for its craftsmanship, creativity and bold design sensibility. Operating as part of the Kering group, Gucci combines heritage savoir‑faire with contemporary innovation and places a strong emphasis on client service, brand storytelling and runway and product excellence.

Role & Responsibilities

• Act as the Gucci brand ambassador to deliver best‑in‑class, personalised client experiences both in‑store and remotely.
• Proactively build and deepen long‑term client relationships through discovery, tailored recommendations, and ongoing clienteling.
• Drive individual and store sales targets via consultative selling, cross‑selling and upselling; promote virtual appointments and distance sales.
• Capture and maintain accurate client data and preferences to personalise future outreach and offerings.
• Leverage in‑store technology and POS systems to ensure smooth transactions, accurate client records and remote selling opportunities.
• Maintain visual merchandising and product presentation in line with Gucci visual standards and contribute to store operations (stock, inventories, administration).
• Adhere to company policies and loss prevention procedures while representing Gucci’s grooming and presentation standards.

Qualifications

• Minimum 2+ years of luxury fashion sales or high‑level customer service experience with a demonstrable sales track record.
• Proven ability to meet and exceed individual and store sales targets and to cultivate lasting client loyalty.
• Exceptional interpersonal and communication skills with a client‑centric, hospitality‑driven approach.
• High standards of professionalism, integrity and discretion; ability to inspire trust among clients and colleagues.
• Flexibility to work retail hours including evenings, weekends and holidays; ability to perform in a fast‑paced, dynamic environment.

Skills

Experience

At least 2 years of experience in luxury fashion sales or an equivalent high‑end customer service role, with a proven track record of achieving sales targets and building repeat client relationships.

Education

High school diploma or equivalent; formal retail, fashion or customer service training is an advantage.

Workplace

Culture

Gucci fosters a creative, client‑centred culture that blends Italian craftsmanship with contemporary innovation. The House values diversity, inclusivity and professional development, encouraging staff to deliver elevated hospitality and distinctive brand storytelling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.