Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and build strong relationships, making them feel valued and at ease from first contact through best-in-class in-store and remote service.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport and connections, and exceed expectations through generous service.
• Recruit new clients and develop existing relationships to grow the client base.
• Use in-store technology to ensure smooth, pleasant, and relevant client experiences.
• Collect meaningful client information throughout the client journey and use it to tailor service to their preferences.
• Enrich the client experience with useful insights into local lifestyle trends, including theater, arts, and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Deliver exceptional client experiences through hospitality, refined selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, elevated manner while maintaining a client-centric approach.
• Select products suited to clients’ needs and explain their benefits; apply cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and handle exchanges, returns, repairs, and other transactions that affect the client experience.
• Guide and inspire clients to make informed decisions and select the right products.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Use knowledge of Gucci and its products, storytelling, expert product knowledge, and honest styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay current on fashion trends, competitors’ products, campaigns and services, and client segmentation to identify the best solutions for clients.
• Combine styling knowledge with product recommendations that serve clients’ needs.
• Embody Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventory.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information accurately.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in accordance with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.