Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients from first point of contact, establishing rapport and strong relationships by delivering best-in-class, elevated service both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business whilst enhancing brand loyalty
• Build meaningful client connections by identifying needs and aspirations, demonstrating generosity and commitment to exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships to maximize sales potential
• Leverage in-store technology systems to ensure every client interaction is smooth, pleasant, and individually relevant
• Collect and utilize meaningful client information throughout the customer journey to customize service offerings and build comprehensive preference profiles
• Curate value-added lifestyle insights on local trends—theatre, arts, travel—to enrich the client experience beyond product transactions
• Drive individual and collective sales results by maximizing selling opportunities both in-store and through virtual channels
• Provide exceptional client experiences through hospitality, elevated selling techniques, luxury gestures, and ceremonial product rituals
• Employ effective selling techniques in a natural, warm, and refined manner to drive sales whilst maintaining a consistently client-centric attitude
• Select products matched to client needs and benefits, strategically employing cross-selling and upselling techniques
• Proactively promote virtual appointments and remote sales by actively recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective across all purchase locations, channels, exchanges, returns, repairs, and other transactions critical to positive client experience
• Guide and inspire clients to make informed purchasing decisions that best serve their individual style and needs
• Foster open, constructive communication with team members whilst remaining collaborative and proposing effective solutions
• Engage clients through expert storytelling, comprehensive product knowledge, and honest styling advice informed by Gucci heritage and design narrative
• Proactively attend product training sessions to continuously develop expertise in product knowledge and refined selling techniques
• Maintain current awareness of fashion trends, competitor activities, and client segmentation to deliver best-possible solutions and maintain market relevance
• Combine styling expertise with product knowledge to optimize client recommendations and satisfaction
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authentic passion
• Actively participate in all store operations including stock maintenance, inventory management, and merchandising activities
• Adhere strictly to all policies and procedures with emphasis on loss prevention and operational excellence
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Contribute to maintaining visual displays of all products in alignment with Gucci visual merchandising standards
• Maintain Company grooming standards at all times in accordance with Gucci policies and expectations
• Ensure optimal inventory levels on the sales floor consistent with corporate policies and procedures
• Manage general store administration and operational functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability in a similar client-facing or customer service role
• Demonstrated ability to drive and exceed individual and store sales results
• Proven capacity to build lasting relationships with customers and colleagues
• High degree of personal ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Willingness to work a flexible retail schedule including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion and luxury sectors
• Excellent commercial awareness and natural client orientation
• High adaptability and ability to manage diverse client needs and complex situations effectively
• Strong communication skills—written, verbal, and interpersonal
• Ability to thrive in fast-moving, dynamic retail environments

Skills

Experience

A minimum of 2+ years of demonstrable luxury fashion sales experience is required, ideally within a similar client-advisor role or high-end customer service setting. The ideal candidate will bring a proven track record of achieving and exceeding sales targets, cultivating high-value client relationships, and delivering exceptional service in competitive luxury retail environments.

Education

No specific formal educational qualification is mandated; however, candidates should possess strong written and verbal communication abilities and demonstrate cultural awareness and fashion acumen.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.