Gucci Client Advisor
- Location
- Johor BahruJohorMalaysia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Client Advisor position in Johor Bahru, Malaysia — luxury retail sales and customer service role reporting to Team Manager.
Role & Responsibilities
- Provide exceptional customer service aligned with Gucci selling methodology, greeting and assisting clients while demonstrating comprehensive knowledge of products, brand heritage, and history
- Execute cross-selling and upselling strategies across all product categories to maximize transaction value and individual sales targets
- Build and maintain long-term customer relationships by understanding client needs, adapting to diverse nationalities and personalities, and positioning oneself as a trusted style advisor
- Maintain and update customer information within the CRM system to identify high-potential clients and support customer retention initiatives
- Contribute to visual merchandising and store display standards in accordance with Gucci guidelines and corporate aesthetic requirements
- Achieve individual and store sales goals by executing strategic selling techniques while fostering brand loyalty and advocacy
- Collaborate with team members through open communication and constructive problem-solving in a fast-paced retail environment
- Manage inventory replenishment, physical stock counts, and merchandise presentation to ensure optimal product availability on the sales floor
- Maintain personal grooming and presentation standards in alignment with Gucci brand image and company policies
Qualifications
- Proven experience in a similar role within luxury fashion retail or high-end branded retail
- Demonstrated ability to consistently drive and exceed individual and store sales targets
- Deep passion for fashion, luxury goods, and current market trends
- Excellent commercial acumen and customer-centric attitude
- Strong interpersonal and communication skills with ability to engage diverse clientele
- Luxury product knowledge and understanding of brand positioning within the market
Skills
Experience
Proven experience in a similar role within luxury fashion retail or branded retail environments, with demonstrated ability to drive and exceed sales targets while building lasting client relationships.
Education
No specific educational requirements stated; secondary education or equivalent assumed as standard for retail roles in luxury fashion.
Workplace
The successful candidate will be located in Johor Bahru, Johor, Malaysia.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Consultant», «Luxury Brand Ambassador», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.