Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering exceptional service and making clients feel valued from the first point of contact across all channels
• Deliver personalized, client-centric experiences that foster strong and lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs, desires, and aspirations, creating meaningful connections and demonstrating genuine generosity and a desire to exceed expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the client journey to understand preferences and customize service delivery
• Create and add value to the client's experience by providing insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results, maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience with focus on hospitality and elevation through consultative selling skills, luxury gestures, and product rituals
• Select the right products matched to client needs and benefits, effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a unified Gucci perspective regardless of purchase location, ensuring consistent experience across exchanges, returns, repairs, and related transactions
• Guide and inspire clients to make informed decisions for optimal product selection
• Foster open and constructive communication with team members, maintaining a collaborative approach and proposing effective solutions
• Demonstrate expert knowledge of Gucci and product offerings through storytelling and honest styling advice to support informed purchasing decisions
• Actively attend training to gain insights on product knowledge and selling techniques
• Stay current with fashion trends, competitor offerings, campaigns, and client segmentation to deliver the best solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to upholding the visual display of all products following Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policy
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated skill in building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• Strong communication skills with fluency in Indonesian and English
• Ability to adapt to different client types and complex situations
• Flexibility to work retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting. Demonstrated ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues in a fast-moving retail environment.

Education

Not specified

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.