Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as a Gucci brand ambassador, achieving sales objectives through deepened client connections and best-in-class service delivery
• Proactively engage with clients both in-store and remotely, establishing strong relationships that foster trust and make clients feel valued from initial contact
• Deliver personalized, client-centric experiences that build lasting relationships, drive repeat business, and enhance brand loyalty
• Identify and understand client needs and aspirations, creating meaningful connections and demonstrating commitment to exceeding expectations
• Develop the client base by recruiting new clients and nurturing existing relationships to drive sustainable growth
• Leverage in-store technology to ensure every client experience is smooth, relevant, and memorable
• Collect and utilize meaningful client information to customize service and create tailored purchasing recommendations
• Provide clients with valuable insights on local lifestyle trends including theater, arts, and travel to enrich their brand experience
• Drive individual and collective sales results by maximizing selling opportunities through both in-store and remote channels
• Deliver exceptional client experiences through hospitality, sophisticated selling skills, luxury gestures, and immersive product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales whilst maintaining a client-centric attitude
• Select products matched to client needs and benefits, employing cross-selling and upselling techniques appropriately
• Promote virtual appointments and distance sales opportunities by actively recruiting clients to create additional selling channels
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions with excellence
• Guide clients to make informed purchasing decisions aligned with their personal style and requirements
• Foster open and constructive communication with team members, collaborating effectively and proposing solutions
• Engage clients through storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to develop product knowledge and refine selling techniques
• Stay current on fashion trends, competitive offerings, and client segmentation to deliver optimal solutions
• Combine styling expertise with product knowledge to serve clients' needs effectively
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in store operations including stock maintenance, inventory management, and merchandising
• Adhere strictly to all company policies and procedures with focus on loss prevention and operational excellence
• Process all POS transactions accurately and ensure precise capture of client information
• Maintain visual displays of all products in accordance with Gucci visual merchandising standards
• Comply with company grooming standards and Gucci appearance policies at all times
• Ensure optimal levels of product availability on the sales floor in line with corporate policies
• Manage general store administration and operational functionality as required

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with the ability to inspire trust and collaboration
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• Strong communication skills with ability to articulate product features and brand values
• Flexibility to adapt to different client needs and complex situations
• Ability to work effectively in a fast-moving and dynamic retail environment

Skills

Experience

Minimum 2 years of luxury fashion sales experience in a similar client-facing or retail role, with a demonstrated track record of exceeding sales objectives and building strong customer relationships.

Education

No specific educational requirement stated; strong foundation in fashion, luxury retail, or hospitality preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.