Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, ensuring they feel valued and at ease from first point of contact through all interactions
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships through attentive service and strategic engagement
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant to their individual preferences
• Collect meaningful client information throughout the journey to understand preferences and customize service accordingly
• Create added value for clients by providing insights on local lifestyle trends including theater, arts, travel, and cultural events
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through hospitality, elevated selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and maintain a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by actively recruiting clients for selling opportunities
• Maintain a "One-Gucci-Client" perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions with equal care
• Guide and inspire clients to make the best possible decisions to purchase the right products
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitors' offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with the ability to offer products that best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance, inventories, and merchandise organization
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to upholding the visual display of all products following Gucci visual standards
• Follow Company grooming standards at all times according to Gucci guidelines and policies
• Ensure optimal levels of products on the sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with excellent track record
• Proven ability to drive and exceed individual and store results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury brands
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

Minimum 2+ years of luxury fashion sales experience, preferably in a similar client-facing or customer service role within the luxury sector, with a demonstrated track record of exceeding sales targets and building strong client relationships.

Education

High school diploma or equivalent required; additional fashion, business, or retail certifications are valued but not required.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.