Gucci Client Advisor

Overview

Gucci is a leading Italian luxury fashion house renowned for leather goods, ready-to-wear, accessories and a distinctive design heritage. As a pillar of the luxury sector, the brand operates globally and is part of the Kering group, offering a workplace that blends artisanal craft, high-fashion creativity and rigorous retail standards.

Role & Responsibilities

• Deliver the full Gucci selling ceremony from welcome to close, consistently achieving store and individual sales targets.
• Provide authoritative product knowledge and brand storytelling to create memorable, high-value client experiences and strengthen brand loyalty.
• Execute proactive clienteling: identify customer needs, maintain CRM records, and propose targeted cross-sell and up-sell opportunities to expand wallet share.
• Build and nurture long-term client relationships by aligning style advice with customer preferences and current fashion trends.
• Maintain visual merchandising and product presentation in accordance with Gucci visual guidelines to uphold brand image.
• Manage stock on the sales floor and in the backroom to company standards and assist with inventory accuracy and replenishment.
• Adhere to company policies for grooming, conduct and store procedures while contributing positively to store team dynamics.
• Communicate customer feedback and market intelligence to store management to support commercial and service initiatives.

Qualifications

• Customer-centric approach with flexibility to engage diverse clientele and adapt service to different cultural expectations.
• Excellent verbal communication and interpersonal skills; ability to present luxury product narratives persuasively.
• High ethical standards, reliability and responsibility in handling customers and company assets.
• Strong team orientation with demonstrated ability to collaborate in a fast-paced, target-driven retail environment.
• Capacity to perform effectively in a dynamic, high-pressure setting common to luxury retail.
• Previous experience in luxury, fashion, retail or high-end service roles is strongly preferred.
• Proficiency in a foreign language is an advantage.

Experience

Previous retail experience in luxury, fashion or high-end service environments is preferred. Practical experience in clienteling, CRM use and achieving sales targets will be advantageous.

Education

High school diploma or equivalent; tertiary education in fashion, business, retail management or a related discipline is a plus.

Workplace

Culture

The workplace emphasizes impeccable client service, deep product knowledge and rigorous presentation standards rooted in Gucci's heritage. Teams operate in a high-energy, collaborative retail environment where brand advocacy, attention to detail and professional grooming are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.