Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, making them feel valued and at ease from the first point of contact by offering best-in-class service both in-store and remotely
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and a desire to exceed expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the client journey to understand preferences and customize service accordingly
• Create and add value to the client's experience by providing insights on local lifestyle trends including theater, arts, travel, and related pursuits
• Drive individual and collective sales results and maximize selling opportunities both in-store and remotely
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and foster a client-centric attitude
• Select products matched to client needs and benefits and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by seeking to recruit clients for selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, on exchange, returns, repairs, and other transactions critical to positive client experience
• Guide and inspire clients to make the best possible decision to purchase the right product
• Foster open and constructive communication with team members, remaining collaborative and proposing effective solutions
• Engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay up-to-date on fashion trends and competitors (products, campaigns, fashion trends, services) and client segmentation to come up with the best possible solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations such as stock maintenance, inventories, and related tasks
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure accurate capture of client information
• Contribute to upholding the visual display of all products following Gucci visual standards
• Follow company grooming standards at all times according to Gucci policies
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail or customer service setting, with a proven track record of driving sales results and building client relationships

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.