Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks a Client Advisor for its Royal Hawaiian boutique in Honolulu to serve as a luxury brand ambassador. The role encompasses developing and deepening client relationships through personalized service, driving sales excellence both in-store and remotely, and maintaining operational standards that reflect Gucci's commitment to elevated hospitality and Italian craftsmanship.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service in-store and remotely while ensuring clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport with clients by discovering their needs and aspirations, demonstrating generosity and desire to exceed expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the journey to customize service and maintain comprehensive client profiles
• Create additional value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities across all channels
• Provide exceptional client experience through effective selling techniques, luxury gestures, and product rituals executed in a natural and warm manner
• Select products matched to client needs and employ cross-selling and upselling techniques strategically
• Proactively promote virtual appointments and distance sales to expand selling opportunities
• Maintain a 'One-Gucci-Client' perspective across all transactions including exchanges, returns, and repairs
• Apply expert product knowledge and storytelling to guide clients in making informed purchasing decisions
• Attend training proactively to develop product knowledge and selling capabilities
• Stay current on fashion trends, competitor offerings, and client segmentation to deliver optimal solutions
• Combine styling expertise with product knowledge to serve clients effectively
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in store operations including stock maintenance, inventories, and visual merchandising
• Adhere to all company policies and procedures with emphasis on loss prevention and operational excellence
• Process POS transactions accurately and ensure precise client information capture
• Maintain visual displays according to Gucci standards and uphold grooming requirements consistent with brand guidelines
• Ensure optimal product levels on the sales floor in alignment with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record in retail or customer service
• Proven ability to drive and exceed individual and store sales results
• Demonstrated success in building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration among colleagues
• Deep knowledge of fashion and luxury sectors
• Excellent commercial awareness and client-centric attitude
• High flexibility and adaptability to different clients and complex situations
• Strong effective communication skills
• Ability to thrive in fast-moving, dynamic retail environments

Skills

Experience

Minimum 2+ years of luxury fashion sales experience, preferably in a similar retail or customer-facing role within the luxury sector, with a proven track record of driving sales results and building strong customer relationships.

Education

High school diploma or equivalent required; additional education in fashion, retail management, or business administration is advantageous but not required.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.