Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and build strong relationships, making them feel valued and at ease from first contact through best-in-class in-store and remote service.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business and brand loyalty.
• Discover clients’ needs, desires and aspirations; build rapport and connections; and exceed expectations through generous service.
• Recruit new clients and develop the existing client base.
• Use in-store technology to provide a smooth, pleasant and relevant client experience.
• Collect meaningful client information throughout the client journey to understand preferences and personalize service.
• Enrich the client experience with useful insights on local lifestyle trends, including theater, arts and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver exceptional, hospitality-led client experiences through elevated selling skills, luxury gestures and product rituals.
• Use effective selling techniques naturally and warmly to drive sales and maintain a client-centric approach.
• Select products suited to client needs and benefits, using cross-selling and upselling techniques effectively.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and during exchanges, returns, repairs and similar transactions.
• Guide and inspire clients to make informed decisions and select the right product.
• Communicate openly and constructively with team members, collaborate and propose effective solutions.
• Use knowledge of Gucci and its products, storytelling, expert product knowledge and honest styling advice to support informed purchasing decisions.
• Attend training proactively to build product knowledge and selling techniques.
• Stay up to date on fashion trends, competitors’ products, campaigns and services, and client segmentation to identify suitable client solutions.
• Combine styling knowledge with the ability to recommend products that best serve each client.
• Embody Gucci’s philosophy, values and lifestyle with an enthusiastic attitude.
• Participate actively in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process all POS transactions accurately and ensure accurate capture of client information.
• Help maintain product displays in line with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies at all times.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Skills

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.