Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

The Client Advisor represents Gucci and guides clients throughout the buying journey, delivering personalized in-store and remote service while developing lasting client relationships. The role drives individual and collective sales through KPI monitoring, product expertise, clienteling, and cross-selling, while embodying Gucci’s philosophy and values.

Role & Responsibilities

• Proactively engage clients and build strong relationships, making them feel valued and at ease through best-in-class in-store and remote service.
• Deliver personalized, client-centric experiences that build lasting relationships, encourage repeat business, and strengthen brand loyalty.
• Discover clients’ needs, desires, and aspirations; build rapport and demonstrate generosity and a commitment to exceeding expectations.
• Recruit new clients and develop the existing client base.
• Use in-store technology to ensure a smooth, pleasant, and relevant client experience.
• Collect meaningful client information throughout the client journey to understand preferences and tailor service.
• Enrich the client experience with useful insights into local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver exceptional client experiences through hospitality, elevated selling skills, luxury gestures, and product rituals.
• Use natural, warm, and elevated selling techniques to drive sales while maintaining a client-centric approach.
• Select products suited to client needs and benefits, using cross-selling and upselling techniques effectively.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and handle exchanges, returns, repairs, and other transactions that are critical to a positive client experience.
• Guide and inspire clients to make informed decisions and choose the right product.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Use knowledge of Gucci and its products to engage clients through storytelling, expert product knowledge, and honest styling advice that supports informed purchasing decisions.
• Attend training proactively to develop product knowledge and selling techniques.
• Stay up to date on fashion trends, competitors’ products, campaigns and services, and client segmentation to identify suitable solutions.
• Combine styling knowledge with the ability to offer products that best serve each client.
• Embody Gucci’s philosophy, values, and lifestyle with an enthusiastic attitude.

Skills

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.