Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, creating personalized, client-centric experiences that foster lasting connections and repeat business
• Develop and manage a growing client base by recruiting new clients and nurturing existing relationships
• Drive individual and collective sales results through monitoring KPIs, effective selling techniques, cross-selling, and upselling opportunities
• Leverage in-store technology and remote channels to ensure smooth, pleasant, and relevant client experiences
• Collect and analyze meaningful client information to customize service and build comprehensive client profiles
• Provide exceptional hospitality through expert product knowledge, honest styling advice, and luxury gestures
• Proactively promote virtual appointments and distance sales initiatives to create additional selling opportunities
• Maintain Gucci brand standards in visual merchandising, stock management, and adherence to grooming and presentation policies
• Actively participate in store operations including inventory management, stock maintenance, and POS transaction accuracy
• Attend product trainings and stay current on fashion trends, competitor offerings, and market developments

Qualifications

• Proven retail or luxury sales experience with demonstrated ability to meet and exceed sales targets
• Strong interpersonal and communication skills with the ability to build rapport and trust with diverse clientele
• Excellent product knowledge and ability to translate features into client benefits
• Proficiency with retail technology platforms and point-of-sale systems
• Ability to work collaboratively within a team environment and support store operations
• Alignment with luxury brand values and commitment to delivering exceptional service standards

Skills

Experience

Minimum 1–2 years of retail or hospitality experience in a luxury or premium environment, with demonstrated success in client engagement and sales achievement. Experience in fashion or accessories retail is strongly preferred.

Education

High school diploma or equivalent; further education in fashion, business, or hospitality is advantageous.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.