Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from first contact through best-in-class service delivery across in-store and remote channels
• Deliver personalized, client-centric experiences that foster strong and lasting relationships to drive repeat business and enhance brand loyalty
• Develop client base by recruiting new clients and strategically cultivating existing relationships through meaningful interactions
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant to their preferences
• Collect and analyze meaningful client information throughout the customer journey to customize service offerings and build comprehensive client profiles
• Create added value by providing clients with insightful recommendations on local lifestyle trends, including theater, arts, and travel
• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities across in-store and remote channels
• Provide exceptional client experience by employing sophisticated selling techniques, luxury gestures, and product rituals in a natural and elevated manner
• Apply effective cross-selling and upselling techniques matched to client needs and product benefits
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistent experience across exchanges, returns, repairs, and transactions
• Engage with clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Actively participate in training sessions to gain insights on product knowledge, selling techniques, and fashion trends
• Remain current with fashion trends, competitor activities, and client segmentation to propose optimal solutions
• Contribute to store operations including stock maintenance, inventory management, and visual merchandising according to Gucci visual standards
• Adhere to all company policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure proper capture of client information
• Maintain Company grooming standards and appearance policies at all times
• Ensure optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and operational functionality

Qualifications

• Ability to establish and maintain strong client relationships
• Demonstrated excellence in customer service and hospitality
• Strong sales acumen with proven ability to drive results
• Knowledge of luxury brand standards and client expectations
• Excellent communication and interpersonal skills
• Proficiency in using point-of-sale (POS) systems and in-store technology
• Fashion awareness and understanding of style principles
• Attention to detail and visual merchandising sensibility

Skills

Experience

Retail sales experience in a luxury or high-end retail environment preferred. Demonstrated track record of building and maintaining client relationships, delivering exceptional customer service, and achieving sales targets in a fast-paced retail setting.

Education

Secondary education (high school diploma or equivalent) required; post-secondary education in fashion, retail management, or hospitality preferred but not required.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.