Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Establish and nurture strong client relationships by delivering best-in-class, personalized service across all touchpoints—in-store and remotely—ensuring clients feel valued and at ease
• Drive individual and collective sales results by monitoring KPIs, identifying and maximizing selling opportunities, and applying effective luxury selling techniques
• Collect and leverage meaningful client information to understand preferences and customize service offerings; create value through insights on local lifestyle trends
• Engage clients using storytelling, expert product knowledge, and honest styling advice to guide informed purchasing decisions and demonstrate Gucci's brand philosophy
• Execute cross-selling and upselling strategies while maintaining the 'One-Gucci-Client' perspective across all transaction types, including exchanges, returns, and repairs
• Participate actively in store operations including stock maintenance, inventory management, POS transactions, visual merchandising, and adherence to loss prevention policies
• Proactively promote virtual appointments and distance sales opportunities; recruit clients to expand omni-channel selling opportunities
• Collaborate with team members and store leadership to ensure smooth operations and propose effective solutions for enhanced customer experience

Qualifications

• Demonstrated passion for luxury retail and client-centric service delivery
• Proven ability to engage clients, build rapport, and convert interactions into sales
• Strong knowledge of fashion trends, competitor offerings, and luxury lifestyle segments
• Proficiency in POS systems and in-store technology platforms
• Excellent communication and interpersonal skills in English and Vietnamese
• Ability to embody luxury brand values and uphold grooming and presentation standards

Skills

Experience

Retail or hospitality experience in a luxury or high-end environment is preferred. Demonstrated track record of building client bases, exceeding sales targets, and delivering exceptional customer experiences in a sales-focused role.

Education

Secondary education or equivalent; further education in fashion, luxury retail, or hospitality is advantageous.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.