Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering best-in-class service both in-store and remotely to ensure clients feel valued from first contact
• Deliver personalized, client-centric experiences that foster strong, lasting relationships to drive repeat business and enhance brand loyalty
• Discover client needs, desires, and aspirations; create meaningful connections and demonstrate a commitment to exceeding expectations
• Develop client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and analyze meaningful client information throughout the journey to customize service and tailor product recommendations
• Provide insights on local lifestyle trends in theatre, arts, travel, and culture to add value to the client experience
• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely
• Apply effective selling techniques in a natural, warm, and elevated manner, utilizing cross-selling and upselling strategies
• Select and present products matched to client needs and benefits using expert product knowledge and honest styling advice
• Proactively promote virtual appointments and distance sales to create additional selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective across all transactions, exchanges, returns, and repairs
• Guide clients to make informed purchasing decisions aligned with their preferences and requirements
• Foster open, constructive communication with team members and propose effective collaborative solutions
• Utilize storytelling, expert product knowledge, and styling expertise to assist clients in making informed purchasing decisions
• Attend trainings proactively to develop insights on product knowledge and selling techniques
• Stay informed of fashion trends, competitor offerings, and client segmentation to deliver optimal solutions
• Combine styling knowledge with consultative selling to best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Participate actively in store operations including stock maintenance and inventory management
• Adhere to all company policies and procedures with focus on loss prevention and operational excellence
• Process POS transactions accurately and ensure precise capture of client information
• Contribute to upholding visual product displays in accordance with Gucci visual merchandising standards
• Maintain company grooming standards at all times in line with Gucci policies
• Ensure optimal product levels on the sales floor in accordance with corporate policies and procedures
• Manage general store administration and operational functionality

Qualifications

• Strong interpersonal and communication skills with the ability to build rapport and establish lasting relationships
• Demonstrated ability to understand and anticipate client needs, preferences, and aspirations
• Excellent consultative selling skills and proven ability to drive sales through product knowledge and styling expertise
• Customer service excellence with a commitment to delivering personalized, client-centric experiences
• Ability to leverage in-store technology systems effectively
• Understanding of fashion trends, competitor landscape, and luxury brand standards
• Strong organizational and multitasking abilities
• Attention to detail and commitment to visual merchandising standards
• Ability to work collaboratively with team members and contribute to a positive store environment
• Flexibility to work in a retail environment including potential evenings and weekends

Skills

Experience

Candidates should ideally possess prior experience in luxury retail, high-end fashion, or premium hospitality environments. Experience in client-facing roles requiring relationship-building, consultative selling, and personalized service delivery is highly valued. Familiarity with omni-channel retail environments—including in-store, virtual, and distance sales—is advantageous.

Education

Secondary education or equivalent is required. Some luxury brands may prefer candidates with formal training in fashion, retail management, or hospitality; however, demonstrated excellence in client service and sales may compensate for formal qualifications.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.