Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, ensuring they feel valued from first contact through delivery of best-in-class in-store and remote service
• Deliver personalized, client-centric experiences that foster repeat business and enhance brand loyalty
• Build rapport by discovering client needs, desires, and aspirations, and demonstrate commitment to exceeding expectations
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities across in-store and remote channels
• Provide exceptional client experience through hospitality, elevated selling skills, luxury gestures, and product rituals
• Apply effective cross-selling and upselling techniques in a natural, warm, and elevated manner
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information to understand preferences and customize service delivery
• Use expert product knowledge and storytelling to guide clients toward informed purchasing decisions
• Maintain the 'One-Gucci-Client' perspective across all transaction types—purchases, exchanges, returns, and repairs
• Proactively promote virtual appointments and distance sales opportunities
• Actively participate in store operations including stock maintenance, inventories, and visual merchandising standards
• Accurately process POS transactions and capture client information
• Adhere to all policies, procedures, and Gucci grooming standards with focus on loss prevention

Qualifications

• Passion for luxury fashion and understanding of Gucci's philosophy, values, and lifestyle
• Demonstrated ability to build and maintain strong client relationships
• Proven sales track record with ability to drive revenue through consultative selling
• Strong product knowledge and fashion trend awareness
• Excellent communication and interpersonal skills
• Professional appearance and ability to embody brand standards

Skills

Experience

Previous experience in luxury retail sales, client services, or fashion retail is preferred; demonstrated ability to achieve sales targets and cultivate client relationships in a high-end environment is essential.

Education

Secondary education (high school diploma or equivalent) required; post-secondary fashion, retail management, or business studies are advantageous.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.