Gucci Client Advisor
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Gucci
Gucci is an iconic Italian luxury fashion house renowned for its craftsmanship, bold design language and global retail presence. The brand operates within the Kering group and is recognized for an aspirational workplace culture that values creativity, client service excellence and high standards of product knowledge across its boutiques worldwide.
Gucci Client Advisor in Hanoi (Hoan Kiem District) – retail role delivering luxury client experiences and omni-channel sales in the Gucci boutique.
Role & Responsibilities
- Proactively engage clients in-store and remotely, establishing rapport and delivering a personalized, hospitality-driven experience throughout the client journey.
- Drive individual and team sales results by identifying selling opportunities, applying cross-sell and up-sell techniques, and monitoring KPIs.
- Recruit and develop a personal client base; organise and promote virtual appointments and distance-sales initiatives to expand revenue channels.
- Apply expert product knowledge and storytelling to advise clients on styling, product benefits and collections, ensuring purchases align with client needs and aspirations.
- Collect and maintain accurate client data to personalise service and support a unified "One-Gucci-Client" approach across transactions, repairs and returns.
- Support store operations including stock maintenance, inventory activities, POS transactions and general administration, adhering to loss-prevention procedures.
- Contribute to visual merchandising and presentation standards by maintaining product displays in line with Gucci visual guidelines.
- Participate in regular trainings to stay current on product ranges, fashion trends and competitor activity; embody the brand's values and grooming standards.
Qualifications
- Proven experience in luxury retail sales or a strong retail sales background; prior clienteling experience preferred.
- Demonstrated ability to meet individual sales targets and contribute to team KPIs.
- Exceptional interpersonal skills with a genuine service orientation and the ability to build long-term client relationships.
- Comfort with technology used for clienteling and remote selling; accuracy in POS operations and client data capture.
- Flexibility to participate in store operational duties and to attend ongoing product and selling skills training.
Skills
Experience
Typically 1–2 years of retail sales experience, preferably within a luxury or premium fashion environment; client-facing and omni-channel selling experience is advantageous.
Education
High school diploma or equivalent; tertiary qualification in fashion, retail or a related field is desirable.
Workplace
The role is situated in Hanoi, Hanoi, Vietnam.
Culture
Gucci fosters a fast-paced, creatively driven retail environment that combines Italian heritage with contemporary fashion leadership. Employees are expected to deliver immaculate client service and to participate in continuous learning to maintain elevated brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Luxury Sales Consultant», «Personal Shopper», «Client Relations Advisor», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.