Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Provide exceptional customer service by greeting, listening, and assisting clients to exceed their expectations, demonstrating comprehensive knowledge of Gucci products, history, and heritage
• Offer informed guidance on fashion trends and luxury market developments, articulating brand philosophy with genuine passion and expertise
• Build and cultivate lasting customer relationships across diverse nationalities and personalities, creating an atmosphere of comfort and trust
• Maintain and update customer information systematically within the CRM platform to support retention strategies and identify high-potential clientele
• Execute cross-selling and upselling initiatives across all product categories to maximize transaction value
• Contribute to the achievement of individual and store sales targets, actively driving business growth and performance
• Collaborate openly with team members, fostering constructive communication and proposing innovative solutions to operational challenges
• Manage visual product displays in compliance with Gucci's brand standards and visual merchandising guidelines
• Oversee product replenishment and conduct physical inventory management of merchandise

Qualifications

• Proven track record of consistently achieving and exceeding sales targets
• Demonstrated experience in face-to-face customer service within luxury retail, fashion, or related sectors
• Fluent proficiency in both Spanish and English
• Strong interpersonal and communication skills with the ability to build meaningful customer relationships
• Exceptional ability to thrive in a fast-paced, high-pressure, and frequently changing retail environment
• Team-oriented mindset with commitment to collaborative problem-solving
• Willingness to work flexible retail schedules including evenings, weekends, and holidays

Skills

Experience

Minimum 2–3 years of professional experience in fashion retail, luxury goods sales, or a related customer-facing role within a high-end environment. The candidate should possess a demonstrated ability to drive sales performance while maintaining elevated standards of client service.

Education

Secondary education or equivalent; additional training in fashion, retail management, or hospitality is advantageous.

Workplace

Benefits

Opportunity to join Gucci's fashion legacy and develop professionally within a thriving retail team. Kering maintains a strong commitment to talent development and internal mobility, fostering leadership skills and enabling employees to reach their full potential in a stimulating, inclusive workplace.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.