Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with clients and establish strong relationships, making them feel valued from the first point of contact through best-in-class service delivered in-store or remotely
• Deliver personalized, client-centric experiences that foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop and expand the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect and analyze meaningful client information throughout the client journey to understand preferences and customize service delivery
• Create added value for clients by providing insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results and maximize selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevation, effective selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and reinforce a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring seamless service across exchanges, returns, repairs, and other transactions
• Guide and inspire clients to make the best purchasing decisions for their needs
• Foster open and constructive communication with team members, being collaborative and proposing effective solutions
• Engage with clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Remain current on fashion trends, competitors, and client segmentation to deliver optimal solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance, inventories, and general administration
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Contribute to upholding visual display standards of all products according to Gucci visual merchandising guidelines
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store sales results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail or customer service role, with a demonstrated track record of achieving sales targets and building strong client relationships.

Education

No specific educational requirement stated.

Workplace

Compensation

The base compensation for this position ranges from USD 18.47 to USD 19 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO), 401(k) retirement plan, Employee benefits program, Performance-based incentive program

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.