Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, offering best-in-class service in-store and remotely to make clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating genuine connections, and exceeding expectations with generosity and authentic care
• Develop and expand the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect and analyze meaningful client information throughout the customer journey to customize service and understand preferences
• Create added value for clients by providing curated insights on local lifestyle trends, including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevated selling skills, luxury gestures, and authentic product rituals
• Use effective selling techniques in a natural, warm manner to drive sales while maintaining a genuine client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Promote virtual appointments and distance selling opportunities by recruiting clients to create additional revenue streams
• Maintain a 'One-Gucci-Client' perspective regardless of purchase channel, handling exchanges, returns, repairs, and transactions with excellence
• Guide and inspire clients to make informed decisions and select the right products for their needs
• Foster open, constructive communication with team members, offering collaborative solutions to operational challenges
• Engage clients through storytelling, expert product knowledge, and honest styling advice informed by deep brand understanding
• Proactively participate in product training and skill-development sessions to maintain expertise on Gucci collections and selling techniques
• Stay current on fashion trends, competitor offerings, and client segmentation to deliver informed recommendations
• Combine styling expertise with product knowledge to serve clients with confidence and sophistication
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic, authentic attitude
• Participate actively in all store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all policies and procedures with rigorous attention to loss prevention and operational excellence
• Process POS transactions accurately and ensure precise capture of client information
• Maintain Gucci visual display standards and contribute to the store's aesthetic presentation
• Follow Gucci grooming standards and company policies at all times
• Ensure optimal product availability on the sales floor in accordance with corporate procedures
• Manage general store administration and support overall store functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales targets
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-centric mindset
• High flexibility and ability to adapt to diverse clients and complex situations
• Strong communication skills
• Ability to thrive in a fast-moving, dynamic retail environment

Skills

Experience

Minimum 2+ years of demonstrated success in luxury fashion sales or a related customer-facing role in an upscale retail environment, with a proven track record of achieving and exceeding sales targets while delivering exceptional client service.

Education

High school diploma or equivalent required; additional fashion, retail, or business education preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 19 to USD 20 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.