Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from first contact through delivery of best-in-class service both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections and demonstrating commitment to exceeding expectations
• Develop client base by recruiting new clients and cultivating existing relationships through strategic engagement
• Leverage in-store technology and digital tools to ensure every client interaction is smooth, relevant, and memorable
• Collect and utilize meaningful client information throughout the journey to understand preferences and customize service delivery
• Create added value by sharing curated insights on local lifestyle trends including theater, arts, travel, and cultural events
• Drive individual and collective sales results while maximizing selling opportunities both in-store and through remote channels
• Provide exceptional client experience through sophisticated selling techniques, luxury gestures, and masterful product storytelling
• Apply effective selling skills in a natural, warm, and elevated manner to drive sales while maintaining a client-centric approach
• Select and recommend products that match client needs and preferences, employing cross-selling and upselling techniques strategically
• Promote virtual appointments and distance sales by proactively recruiting clients to create additional selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective regardless of purchase location, managing exchanges, returns, repairs, and related transactions with excellence
• Guide and inspire clients to make confident, informed purchasing decisions aligned with their personal style
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients through expert storytelling, deep product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Attend training sessions proactively to build expertise in product knowledge and advanced selling techniques
• Remain current with fashion trends, competitive landscape developments, and client segmentation strategies
• Combine styling expertise with product knowledge to offer solutions that authentically serve clients
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in all store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to maintaining visual product displays according to established Gucci visual standards
• Follow company grooming standards and maintain professional appearance at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate guidelines and procedures
• Manage general store administration and operational functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated success in building and maintaining lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust
• Deep knowledge about and genuine passion for fashion and luxury goods
• Excellent commercial awareness with a client-centric mindset
• High flexibility and ability to adapt to diverse client needs and complex situations
• Strong communication and interpersonal skills
• Ability to thrive in a fast-moving, dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail role or customer service setting, with a demonstrated track record of achieving sales objectives and building strong client relationships.

Education

High school diploma or equivalent; further education in fashion, retail management, or related fields is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 18 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee discount, incentive program eligibility

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.