Gucci Client Advisor
Gucci is hiring a Client Advisor in East Rutherford, USA. Join the luxury fashion leader to deliver exceptional client experiences and drive sales.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci offers a dynamic and inclusive work environment that fosters creativity and innovation. The brand is renowned for its commitment to quality, craftsmanship, and cutting-edge design, making it a desirable workplace for those passionate about fashion and luxury.
Role & Responsibilities
- Engage proactively and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact.
- Deliver a personalized, client-centric experience to foster brand loyalty and drive repeat business.
- Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
- Develop the client base by recruiting new clients and nurturing existing ones.
- Leverage in-store technology to enhance the client experience.
- Collect and utilize meaningful client information to tailor services.
- Provide insights on local lifestyle trends to add value to the client experience.
- Drive sales results through effective monitoring of KPIs and maximizing selling opportunities.
- Offer exceptional client experiences through hospitality, luxury gestures, and product rituals.
- Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
- Promote virtual appointments and distance sales to create selling opportunities.
- Maintain a 'One-Gucci-Client' perspective across all transactions.
- Guide clients to make informed purchasing decisions.
- Foster open communication and collaboration with team members.
- Engage clients with storytelling and expert product knowledge.
- Attend training sessions to enhance product knowledge.
- Stay updated on fashion trends, competitors, and client segmentation.
- Participate in store operations, including stock maintenance and inventories.
- Adhere to policies and procedures with a focus on loss prevention and operational excellence.
- Process POS transactions accurately and maintain client information.
- Uphold Gucci's visual standards in product displays.
- Follow company grooming guidelines.
- Ensure optimal product levels on the sales floor.
- Manage general store administration and functionality.
Qualifications
- 2+ years of luxury fashion sales experience with an excellent track record.
- Proven ability to drive individual and store results and build lasting relationships.
- High degree of ethics, professionalism, and integrity.
- Flexibility to work retail schedules, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 2 years in luxury fashion sales or a similar customer service role is required.
Workplace
The role is situated in East Rutherford, New Jersey, USA — conveniently close to New York City. There are currently 17 open positions in East Rutherford on Cerulean, with 2 added recently. Within New Jersey, Cerulean currently features 116 open roles, including 4 recent additions. Across USA, Cerulean lists 2.262 open roles — 71 of them newly added.
Compensation
A reasonable estimate of the current base salary range is $19.00/hour to $20.50/hour.
Benefits
Gucci provides a culture of inclusivity and accessibility, offering reasonable accommodations for candidates requiring assistance during the application and interview process.
Culture
Gucci fosters a community of Dream-makers, united by a passion for innovation and excellence in the fashion world. The workplace culture is inclusive, dynamic, and encourages breaking new ground.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.