Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci is seeking a Client Advisor in Costa Mesa to build client relationships, deliver personalized luxury service, and drive in-store and remote sales while supporting product presentation and store operations. The role offers an estimated base pay of $16.90–$18.00 per hour, plus stated benefits and potential incentive-program participation for eligible employees.

Role & Responsibilities

• Proactively engage clients and build strong relationships, making them feel valued and at ease from first contact through best-in-class in-store and remote service.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport and personal connections, and exceed expectations with generosity.
• Recruit new clients and develop the existing client base.
• Use in-store technology to provide a smooth, pleasant, and relevant client experience.
• Collect client information throughout the journey to understand preferences and tailor service.
• Enrich the client experience with useful insights on local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results and maximize in-store and remote selling opportunities.
• Deliver exceptional, hospitality-led client experiences through selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, elevated manner while maintaining a client-centric approach.
• Select products that match client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and handle exchanges, returns, repairs, and other transactions to support a positive client experience.
• Guide and inspire clients to make informed decisions and purchase the right product.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Use Gucci and product knowledge, storytelling, and honest styling advice to help clients make informed purchasing decisions.
• Attend training to strengthen product knowledge and selling techniques.
• Stay current on fashion trends, competitors’ products, campaigns and services, and client segments to identify suitable solutions.
• Apply styling knowledge to recommend products that best serve the client.
• Embody Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventory.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Demonstrated ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client orientation.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Workplace

Compensation

The base compensation for this position ranges from USD 16.90 to USD 18 per hour.

Benefits

Medical, dental and vision benefits; paid time off (PTO); 401(k); eligible employees may participate in an incentive program, subject to its rules and applicable performance factors.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.