Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, providing best-in-class service both in-store and remotely while making clients feel valued and at ease from the first point of contact
• Deliver personalized, client-centric experiences that foster lasting relationships, driving repeat business and enhancing brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating commitment to exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships to maximize lifetime value
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant to their preferences
• Collect and utilize meaningful client information throughout the client journey to customize service delivery and build targeted client profiles
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel to position Gucci as a comprehensive luxury lifestyle resource
• Drive individual and collective sales results by maximizing selling opportunities both in-store and through remote channels
• Provide exceptional client experience by focusing on hospitality, elevation through refined selling skills, luxury service gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a genuine client-centric approach
• Select products matched precisely to client needs and employ cross-selling and upselling techniques appropriately and with sophistication
• Proactively promote virtual appointments and distance sales, recruiting clients to create additional selling opportunities
• Maintain a "One-Gucci-Client" perspective regardless of purchase location, ensuring consistent service across exchanges, returns, repairs, and other transactions critical to positive experiences
• Guide and inspire clients to make informed purchasing decisions aligned with their personal style and aspirations
• Foster open and constructive communication with team members, maintaining collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice informed by deep knowledge of Gucci collections and brand heritage
• Attend product training sessions proactively to build expertise in selling techniques and remain current with new collections
• Stay informed on fashion trends, competitor activities (products, campaigns, fashion direction, services), and client segmentation to provide tailored recommendations
• Combine styling expertise with product knowledge to select offerings that best serve individual clients
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in all store operations including stock maintenance, inventory management, and merchandising
• Adhere strictly to all company policies and procedures with a focus on loss prevention and operational excellence
• Process POS transactions accurately and ensure precise capture of client information for CRM systems
• Maintain visual displays of all products according to Gucci brand standards and merchandising guidelines
• Follow Gucci grooming and presentation standards at all times as a reflection of brand values
• Ensure optimal product levels on the sales floor in line with corporate policies and inventory procedures
• Manage general store administration and functionality as needed

Qualifications

• Minimum 2+ years of proven luxury fashion sales experience with an excellent track record
• Demonstrated ability to drive and exceed individual and store sales results while building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with the ability to inspire trust and foster collaboration
• Flexibility to work a full retail schedule including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion and luxury brands
• Excellent commercial awareness and strong client-service attitude
• High flexibility and adaptability when managing different client personalities and complex situations
• Strong communication skills with the ability to articulate brand values and product benefits clearly
• Ability to thrive in a fast-moving and dynamic retail environment while maintaining composure and attention to detail

Skills

Experience

2+ years of luxury fashion sales experience in a retail or client-facing luxury environment, with a proven track record of exceeding sales targets and delivering elevated customer service.

Education

High school diploma or equivalent; additional fashion, luxury retail, or business coursework is a plus but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 16.90 to USD 18 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO), 401(k) retirement plan, Employee benefits program, Incentive program based on individual and organizational performance

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.