Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from first contact through personalized service delivery both in-store and remotely
• Deliver client-centric, personalized experiences that foster lasting relationships and drive repeat business whilst enhancing brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity to exceed expectations
• Develop client base by actively recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant to their preferences
• Collect and document meaningful client information throughout the customer journey to enable customized service and styling recommendations
• Create and add value to the client experience by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and through remote channels
• Provide exceptional client experiences focused on hospitality and elevation through refined selling techniques, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales whilst maintaining a client-centric attitude
• Select products that best match client needs and benefits, effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistent service on exchanges, returns, repairs, and related transactions
• Guide and inspire clients to make informed purchasing decisions that best serve their individual style and needs
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice informed by deep brand understanding
• Proactively attend training sessions to continuously develop product knowledge and selling expertise
• Stay current with fashion trends, competitor offerings, and client segmentation to deliver optimized solutions
• Combine styling expertise with product knowledge to serve clients effectively and authentically
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Contribute to maintaining visual product displays in accordance with Gucci visual merchandising standards
• Follow company grooming standards and personal presentation guidelines consistently
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality as required

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with ability to inspire trust and collaboration
• Deep knowledge of and demonstrated passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• High adaptability and ability to manage complex client situations and diverse preferences
• Strong communication skills both verbal and written
• Ability to thrive in a fast-moving and dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience or equivalent customer service experience in an upscale retail setting, with a proven track record of exceeding sales objectives and building meaningful client relationships.

Education

High school diploma or equivalent required; additional education in fashion, business, or related disciplines preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee benefits program, incentive program based on individual and organizational performance

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.