Gucci Client Advisor
Join Gucci in Costa Mesa as a Client Advisor, delivering exceptional service and embodying the brand's luxury ethos. Located in the vibrant city of Costa Mesa, USA.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovation and craftsmanship, Gucci offers a dynamic and inclusive workplace where employees are encouraged to express their creativity and passion for fashion. As an employer, Gucci is committed to fostering a culture of excellence and collaboration, providing opportunities for professional growth and development.
Role & Responsibilities
- Achieve or surpass monthly and seasonal sales targets for individual and store performance.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and manage meaningful customer data using CRM tools to build relationships and personalize future client interactions.
- Maintain an organized client book, regularly contacting clients and following up on sales and requests.
- Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion and luxury goods.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience and contribute to a positive work environment.
- Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
- Support the visual merchandising of products according to Gucci's visual standards.
- Maintain a neat and organized stockroom.
- Adhere to Gucci's image standards and guidelines.
- Comply with all company policies and procedures.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven track record of exceeding sales targets and building lasting customer relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with a collaborative approach.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexibility to adapt to different customer needs.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a comparable customer service setting is required.
Education
Bachelor’s Degree preferred.
Workplace
This position is based in Costa Mesa, California, USA, within easy reach of Los Angeles. Cerulean lists 50 open roles in Costa Mesa. The broader California area accounts for 356 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
The base salary range for this position in California is estimated between $16.90 USD and $18.00 USD per hour, depending on factors such as experience, skills, and geographic location.
Benefits
Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. An incentive program is also available, contingent on individual and organizational performance.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation. Employees are empowered to express their unique talents within a supportive and collaborative environment. The company values diversity and strives to create a workplace where everyone feels valued and inspired to contribute to Gucci's legacy of excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.